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| 29th/30th January 2013 Energy Masters |
| 23 Octubre 2012 - Madrid Diálogo CxO7: Gestión Estratégica de Clientes & Contact Centre Captación de clientes y análisis de sus necesidades, estrategias de comunicación e integración de estrategias de CRM, ventas y marketing. Estrategias de fidelización, gestión del conocimiento del cliente (Customer Knowledge Management) y gestión de canales de redes sociales. Tecnología de un Call Center en un entorno de ajuste presupuestario, cómo mejorar la experiencia del consumidor ante un Contact Center. Análisis del valor del customer service: demostrando su ROI, Communications as a Service (CaaS), Press “1” to Get Lost. Modelo educativo para BPO, Acciones sociales en el contact center, Aspectos legales a considerar en un contact center, planificación y dimensionamiento, Web & Social Media Contact Management. |
| 13th/14th June 2012 Dynamic IT2 Dialogue- Strategic management of infrastructures TIC Definition of Data Centre Strategy, Data Centre capacity in the future Data Centre design, creating virtual Data Centre, Cloud Computing, Hosting Services, Expansion Management, Development of tools to shape the strategy od Data Centre. |
| 13th /14th of June 2012 CSO 5 Dialogue - Information Security and Risk Management Integrated Information Security Governance, Risk and Compliance Management - Security Awareness - Building a Risk Management System - Malware Defense - Outsourcing of IT Departments / Managed Security Services - IT Forensics - Extortive Hacker Attacks - Industrial and economic Espionage - Secure Access Control - Mobile and Messaging Security - Organisation of Security Business Processes - Application Security and Protection against DoS Attacks - Information Security Management System (ISMS) according to ISO 27001 |
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| Diálogo Dynamic IT3 - Gestión Estratégica de Infraestructuras TIC Definición de estrategia de Data Centre, capacidad de Data Centre en el futuro diseño de CPDs, Creación de data centre virtual, Cloud Computing, Servicios de hosting, Gestión de Expansión, Seguridad en Data Centre, Administración de Energía, Desarrollo de herramientas para dar forma a la estrategia de Data Centre. |
| 2th/3th October 2012 CIO8 Dialogue CIOs strategic role in view of the crisis: IT strategies and its alignment with the whole business, Merger & Acquisition management and its systems integration, ITIL implementation: its use as a corporate tool, Adjusting the market to the current on demand outsourcing projects, Collaborative Social Networks, Cloud Computing, SaaS—Software as a Service, IAM/Identity Access Management, Understanding the Dynamic IT: virtualization and the DC management, part of the business, Green IT: The key to energy efficiency and awareness, Content management and its importance in a highly connected society: web2.0 based technologies, Public Sector and Green IT: technology development in renewable energy and energy efficiency, 11/2007 Information Society Law: allowing the citizen´s electronic access to the public sector Multi-channel variety in telematic support system for the public Electronic Administration and interoperability IAM - Identity Access Management |
| 22th / 23 of May 2012 CFO4 Dialogue Strategical lectures, practical cases, expert discussions and personal one-on-one dialogues assure a high level of efficiency in the exchange of knowledge within a private setting and exclusive ambiance and ensure a highly efficient management of time spent in the summit meeting. |
| 13th / 14th of february 2012 CIO7 Dialogue CIOs strategic role in view of the crisis: IT strategies and its alignment with the whole business, Merger & Acquisition management and its systems integration, ITIL implementation: its use as a corporate tool, Adjusting the market to the current on demand outsourcing projects, Collaborative Social Networks, Cloud Computing, SaaS—Software as a Service, IAM/Identity Access Management, Understanding the Dynamic IT: virtualization and the DC management, part of the business, Green IT: The key to energy efficiency and awareness, Content management and its importance in a highly connected society: web2.0 based technologies, Public Sector and Green IT: technology development in renewable energy and energy efficiency, 11/2007 Information Society Law: allowing the citizen´s electronic access to the public sector Multi-channel variety in telematic support system for the public Electronic Administration and interoperability IAM - Identity Access Management |
| 7th/8th of February COO3 Dialogue Corporate Strategic Operation Management, Supply Chain Management, Risk Management, Fusion and Acquisitions Management, Change Management, Talent Management, Active Management, BPM |
| 7th / 8th of February 2012 CHRO Dialogue Human Capital Development, Motivation and Excellence, Company As a Community of Interests, Brans & Employee, Communicating in Times of Crisis, Role of the CHRO, Emotional Management, Talent management, Condominium, Empowerment, Change Management, Leadership, Compensation Systems, HR 2.0 |
| 16th/17th April 2012 CxO6 Dialogue: Strategic Customer Management & Contact Center Analyzing the value of customer service, demonstrating ROI, Call Center technology in an environment of fiscal adjustment: Communications as a Service (CaaS), Press "1" to Get Lost: Improving Customer Experience with Contact Center, Evolution of the contact center in the coming years, The next generation of contact center: Collaborating Centres, Scorecard, Educational model for BPO, Social actions in the contact center, Legal aspects to consider in a contact center, Planning and Dimensioning, Contact Web & Social Media Management: New ways to manage contact, Customer, Customer service through Social Media, Quality standards for the management of the Contact Centers |
| 4th / 5th October 2011 Diálogo CIO 6 CIOs strategic role in view of the crisis: IT strategies and its alignment with the whole business, Merger & Acquisition management and its systems integration, ITIL implementation: its use as a corporate tool, Adjusting the market to the current on demand outsourcing projects, Collaborative Social Networks, Cloud Computing, SaaS—Software as a Service, IAM/Identity Access Management, Understanding the Dynamic IT: virtualization and the DC management, part of the business, Green IT: The key to energy efficiency and awareness, Content management and its importance in a highly connected society: web2.0 based technologies, Public Sector and Green IT: technology development in renewable energy and energy efficiency, 11/2007 Information Society Law: allowing the citizen´s electronic access to the public sector Multi-channel variety in telematic support system for the public Electronic Administration and interoperability IAM - Identity Access Management |
| 21st and 22nd of September CMO5 Dialogue Strategic Customer Management & Contact Center Analyzing the value of customer service, demonstrating ROI, Call Center technology in an environment of fiscal adjustment: Communications as a Service (CaaS), Press "1" to Get Lost: Improving Customer Experience with Contact Center, Evolution of the contact center in the coming years, The next generation of contact center: Collaborating Centres, Scorecard, Educational model for BPO, Social actions in the contact center, Legal aspects to consider in a contact center, Planning and Dimensioning, Contact Web & Social Media Management: New ways to manage contact, Customer, Customer service through Social Media, Quality standards for the management of the Contact Centers |
| 7th and 8th of february 2012 Diálogo COO3 Corporate Strategic Operation Management, Supply Chain Management, Risk Management, Fusion and Acquisitions Management, Change Management, Talent Management, Active Management, BPM |
| 22th and 23 of May CFO4 Dialogue Strategical lectures, practical cases, expert discussions and personal one-on-one dialogues assure a high level of efficiency in the exchange of knowledge within a private setting and exclusive ambiance and ensure a highly efficient management of time spent in the summit meeting. |
| 21st / 22nd November Dynamic IT Dialogue Definition of Data Centre Strategy, Data Centre capacity in the future data center design, Creating virtual data center, Cloud Computing, Hosting Services, Expansion Management, Data Centre Security, Power Management, Development of tools to shape the strategy of Data Centre |
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| 10th / 11th May 2011 Diálogo CIO 5 The presentation of practical cases, expert discussions and personal face-to-face dialogues assure a high level of efficiency in the exchange of knowledge within a private setting and exclusive ambiance and ensure a highly efficient management of time spent in the summit meeting. Diálogo CIO 4 is an event which comprehends the needs of the CIO and leaders of Technology, convening experts in the most relevant fields of strategical IT management. The CIO Dialog will deal with following topics, among others: CIOs strategic role in view of the crisis: IT strategies and its alignment with the whole business Merger & Acquisition management and its systems integration ITIL implementation: its use as a corporate tool Adjusting the market to the current on demand outsourcing projects Collaborative Social Networks Cloud Computing SaaS—Software as a Service IAM/Identity Access Management Understanding the Dynamic IT: virtualization and the DC management, part of the business Green IT: The key to energy efficiency and awareness Content management and its importance in a highly connected society: web2.0 based technologies Public Sector and Green IT: technology development in renewable energy and energy efficiency 11/2007 Information Society Law: allowing the citizen´s electronic access to the public sector Multi-channel variety in telematic support system for the public Electronic Administration and interoperability IAM - Identity Access Management |
| 23th / 24th March 2011 Diálogo CxO 4: Strategic Customer Management Integrated Information Security Governance, Risk and Compliance Management - Security Awareness - Building a Risk Management System - Malware Defense - Outsourcing of IT Departments / Managed Security Services - IT Forensics - Extortive Hacker Attacks - Industrial and economic Espionage - Secure Access Control - Mobile and Messaging Security - Organisation of Security Business Processes - Application Security and Protection against DoS Attacks - Information Security Management System (ISMS) according to ISO 27001 |
| 16th / 17th November 2010 CIO Dialogue 4 IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management - License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling - Portfolio Management - IT Consolidation & Standardisation - Sourcing / BPO - Compliance / 8th EU Guideline ("EuroSOX") - Business Intelligence - IT Infrastructure Management - Green IT |
| 20th / 21st October 2010 CSO 3 Dialogue: IT Risk and Security Management Integrated Information Security Governance, Risk and Compliance Management - Security Awareness - Building a Risk Management System - Malware Defense - Outsourcing of IT Departments / Managed Security Services - IT Forensics - Extortive Hacker Attacks - Industrial and economic Espionage - Secure Access Control - Mobile and Messaging Security - Organisation of Security Business Processes - Application Security and Protection against DoS Attacks - Information Security Management System (ISMS) according to ISO 27001 |
| 27th / 28th September 2010 CxO Dialogue 3 - Strategic Customer Management CRM strategies and loyalty in crisis periods - Customer management after a deep change in the organisation: new corporative image, Merger & Acquisition, brand redefinition - CRM on Demand - Business Intelligence: cost reduction through programs based on BI - Cloud Computing solutions in CRM - Customer retention - The use of social networks for loyalty and their influence on buy-decisions - Process optimisation - Customer life-cycle management: Design, Build and Operate - Customer Value Analysis - CRM / Sales / Marketing strategies integration - Loyalty campaigns management and return rates control - Web 2.0 in the company as a tool for the relation with clients - Customer Knowledge Management - Geomarketing / Geo-CRM - Customer centricity: strategies focused on the client - SaaS (Software as a Service) - Customer Risk: risk prevention and reduction strategies - Clients reactivation, analyse of the positive and negative factors - Marketing ROI and results measuring by taking decisions - Multi-channel use in the integral customer management - Digital signage and ist impact on interactive marketing |
| 6th July 2010 COO Dialogue 1 Corporate Strategic Operation Management, Supply Chain Management, Risk Management, Fusion and Acquisitions Management, Change Management, Talent Management, Active Management, BPM |
| 25th / 26th May 2010 CIO Dialogue 3 IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management - License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling - Portfolio Management - IT Consolidation & Standardisation - Sourcing / BPO - Compliance / 8th EU Guideline ("EuroSOX") - Business Intelligence - IT Infrastructure Management - Green IT |
| 19th/20th April 2010 CFO Dialog 2 Finance Strategy - Performance Management - Outsourcing / BPO/ Financial Shared Services - Globalisation Strategies - Corporate Governance - Finance Benchmarking - Performance Reporting - Balanced Scorecard - Treasury & Asset Management - Risk Management - Mergers & Acquisitions - Managed Services - Quality Management in Personnell Planning & Recruiting - IAS/IFRS/US GAP/ Current Trends and Issues - Modernisation of Accounting Laws - Compliance - 8th EU Guideline ("Euro-SOX")/Sarbanes Oxley Act - EU Transparency Guideline - Convergence internal / external Reporting - Biltrolling - Data Consolidation / Business Intelligence - eInvoicing / Digital Signatures - IR Strategy / Communication Politics - Enforcement - Tax Strategies / Tax Trends / Latent Taxes - Corporate Transfer Pricing |
| 3rd/4th March 2010 Diálogo CxO 2: Customer Management CRM strategies and loyalty in crisis periods - Customer management after a deep change in the organisation: new corporative image, Merger & Acquisition, brand redefinition - CRM on Demand - Business Intelligence: cost reduction through programs based on BI - Cloud Computing solutions in CRM - Customer retention - The use of social networks for loyalty and their influence on buy-decisions - Process optimisation - Customer life-cycle management: Design, Build and Operate - Customer Value Analysis - CRM / Sales / Marketing strategies integration - Loyalty campaigns management and return rates control - Web 2.0 in the company as a tool for the relation with clients - Customer Knowledge Management - Geomarketing / Geo-CRM - Customer centricity: strategies focused on the client - SaaS (Software as a Service) - Customer Risk: risk prevention and reduction strategies - Clients reactivation, analyse of the positive and negative factors - Marketing ROI and results measuring by taking decisions - Multi-channel use in the integral customer management - Digital signage and ist impact on interactive marketing |
| 25th / 26th January 2010 Diálogo CSO 2: IT Risk and Security Management Integrated Information Security Governance, Risk and Compliance Management - Security Awareness - Building a Risk Management System - Malware Defense - Outsourcing of IT Departments / Managed Security Services - IT Forensics - Extortive Hacker Attacks - Industrial and economic Espionage - Secure Access Control - Mobile and Messaging Security - Organisation of Security Business Processes - Application Security and Protection against DoS Attacks - Information Security Management System (ISMS) according to ISO 27001 |
| 16th/17th November 2009 CIO Dialog 2 IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management - License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling - Portfolio Management - IT Consolidation & Standardisation - Sourcing / BPO - Compliance / 8th EU Guideline ("EuroSOX") - Business Intelligence - IT Infrastructure Management - Green IT |
| 6th / 7th of October, 2009 CxO Dialog - Strategic Customer Management CRM Strategies - CRM on Demand - Customer Retention - Process Optimisation - Customer Life-cycle Management - Customer Value Analysis - Integration of CRM / Sales / Marketing - Campaign Management - Direct Marketing - Change Management - Web 2.0 - Customer Knowledge Management - Geomarketing - Loyalty - Business Intelligence - Data Quality |
| 16th / 17th of June, 2009 CxO Dialog - Information Risk and Security Management Integrated Information Security Governance, Risk and Compliance Management - Security Awareness - Building a Risk Management System - Malware Defense - Outsourcing of IT Departments / Managed Security Services - IT Forensics - Extortive Hacker Attacks - Industrial and economic Espionage - Secure Access Control - Mobile and Messaging Security - Organisation of Security Business Processes - Application Security and Protection against DoS Attacks - Information Security Management System (ISMS) according to ISO 27001 |
| 18th / 19th May, 2009 CFO Dialog Finance Strategy - Performance Management - Outsourcing / BPO/ Financial Shared Services - Globalisation Strategies - Corporate Governance - Finance Benchmarking - Performance Reporting - Balanced Scorecard - Treasury & Asset Management - Risk Management - Mergers & Acquisitions - Managed Services - Quality Management in Personnell Planning & Recruiting - IAS/IFRS/US GAP/ Current Trends and Issues - Modernisation of Accounting Laws - Compliance - 8th EU Guideline ("Euro-SOX")/Sarbanes Oxley Act - EU Transparency Guideline - Convergence internal / external Reporting - Biltrolling - Data Consolidation / Business Intelligence - eInvoicing / Digital Signatures - IR Strategy / Communication Politics - Enforcement - Tax Strategies / Tax Trends / Latent Taxes - Corporate Transfer Pricing |
| 26th / 27th of January, 2009 CIO Dialog IT Management / IT Strategy - Process Orientation - Change Management - SOA - Asset Management - License Management - Orchestration - IT Business Alignment - ITIL - M&A Integration - Service Management - IT Controlling - Portfolio Management - IT Consolidation & Standardisation - Sourcing / BPO - Compliance / 8th EU Guideline ("EuroSOX") - Business Intelligence - IT Infrastructure Management - Green IT |